I have Windows 10 but I did run the UEFI Diagnostics (mine is v5.9.1.0) as suggested and the cursor jumping happens during this as well. The cursor keeps getting jerked back to the left side of the screen and the mouse cursor disappears until I try to move my mouse somewhere else. Trying to move the mouse around to stop it is almost impossible. If I have an application open on the screen already, such as MS Outlook, the jumping around ends up opening up several emails in rapid succession. The cursor jumps over to the left-hand side of my screen and it seems that either a single click or touch or a double-click or right-click seems to be happening in rapid succession.Īs a result, a number of applications that may have icons on my desktop end up getting opened or other system applications are opened. I thought I may have been hit with a virus or something but I have MacAfee running and it shows no errors and I ran MalwareBytes scanning and it didn't find anything. I have a similar issue now with my HP ENVY 27-p014 (27" Touchscreen all-in-one). Click Touch Screen, then Run once.Īlso, please let me know if the orbs are visible on the screen while you run the tests. Touch Screen - Quick interactive test to determine if the touchscreen is functioning correctly.Click Mouse/Touchpad, then select the test you want to run and follow the instructions. Mouse/Touchpad - There are 2 mouse tests to determine if the mouse is functioning correctly - the Pointer Test and the Drag and Drop Test.
The HP PC Hardware Diagnostics (UEFI) main menu is displayed.įigure: HP PC Hardware Diagnostics (UEFI) main menu Turn on the computer and immediately press the F2 key repeatedly, about once every second. Hold the power button for at least five seconds to turn off the computer.
Let us run the hardware test on the touchpad and the touchscreen: Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix. Also, could you look out for any damages, please? I suggest you to check if by moving the screen lid back and forth if the orbs disappear. Thank you for describing the issue in such detail. Also, sometimes the cursor will lock on one of the orbs/circles. One of the flashes and overlaps the other. I understand that you have a new HP Envy touch 17" laptop and it has 2 "orbs" (a spherical image) in the upper and lower right corners of the screen. I came across your post and would like to help. New Year to you! Thanks for reaching out to us on HP Support Forums.
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